Contact Center as a Service, or CCaaS is a smarter way to do business when compared to an on-premises call center. It’s a scalable cloud based service offering a total communication solution focused on customer experience. CCaaS software solutions require no expensive hardware and installation, so it’s a no brainier when it comes to cost.
It is important to mention that CCaaS streamlines every customer touch point into a single platform including phone calls, live chat, email, support tickets, and text messages.